So what are the main challenges to libraries and their information services in meeting the needs of users?

1. Taking full advantage of the popularity of scholarly information.
2. Reversing the process of dis-intermediation in a full-blown do-it-yourself consumer marketplace.
3. Becoming much more e-consumer-friendly and less stodgy and intellectual.
4. Avoiding the decoupling scenario – libraries being decoupled from the user and the publisher.
5. Introducing robust, fit-for-purpose mechanisms for monitoring and evaluating their users.
6. Really getting information skills on the agenda because clearly people are having great difficulties navigating and profiting from the virtual scholarly environment.
7. The library profession desperately needs leadership to develop a new vision for the 21st century and reverse its declining profile and influence.